I’ve got to say I’m pleased with the product and support. We purchased in Sept 2013, and the tramp is holding up well. The kids use the daylights out of it, and nothing’s gone wrong in 7+ months. Sometimes we probably go over the official weight capacity, but the support structure has never seemed overloaded.
When we first received it, no one was available to help assemble it. I have put together 2 others, so I did it myself. If you’re experienced, you can probably do it alone. At one point, my preteen held the frame steady while I added a leg, but it wasn’t really necessary. I will also add that there were two pieces missing: a clip to secure the leg to the base, and one of the 20+ locking nuts. I contacted the manufacturer and they sent the parts quickly with no hassle. Good customer service.
– A Pylon